Your backups are first made locally (on your server), and then sent off-site to a secure cloud storage location. Then the local backup is deleted, to stop your server from getting overloaded with backup files.
And if you ever need to restore from a backup, that’s included in every plan free of charge.
Having your site infected with malware is one of the moments we all fear. However, in addition to proactive measures, like securing your site (every client gets a security review, free of charge), malware scanning helps to find troublesome code on your site.
We scan regularly for malware and once we identify it, we can discuss the best way to go about removing it.
Updates are the key to keeping your site secure. Updates close loopholes and security flaws that have been uncovered, so making sure that they get installed regularly is critical to making sure that you aren’t leaving vulnerabilities available to be exploited. You also get the added bonus of cool new features.
We recommend updates at least once a week, and more often if your site is a bit more critical.
If you don’t visit your site that often, or you just don’t know what to look for, it can be helpful to have a knowledgeable expert looking over both the front-end of your site and the back-end, proactively looking for issues and ways to improve your site.
If you’d find the regular review of an expert pair of eyes useful, then you might consider adding Site Reviews to your maintenance plan, as a proactive way of keeping your site in tip-top shape.
Uptime monitoring means that we are checking your site regularly (every 5 minutes) to make sure that it’s still online. If we get a report that it goes down, you’ll get an email notification so that you are then able to take corrective action and get your site back online as quickly as possible, to minimize downtime and lost revenue
While it’s usually safe to update WordPress, your themes and plugins, sometimes conflicts arise. The Small Fixes option is designed to take care of these issues when they happen as well as help with small tasks on your site, such as if you want a CSS change made. Generally, any task which takes less than about 15 minutes would be covered.