We back up your site on a schedule of your choosing. We make sure that you always have a recent backup of both your database and your whole site so that whether you make a small editorial mistake and want to restore your database, or your site gets hacked, you always have an appropriate backup to revert to.
Your backups are first made locally (on your server), and then sent off-site to a secure cloud storage location. Then the local backup is deleted, to stop your server from getting overloaded with backup files.
And if you ever need to restore from a backup, that’s included in every plan free of charge.
Keep your site safe from hackers! Brute force attacks and malicious bots are no match for our mighty WordPress security shields and cloaking technology. With our premium plan, you also get active spam protection to prevent obscene and unwanted comments from appearing on your site.
Updates are the key to keeping your site secure. Updates close loopholes and security flaws that have been uncovered, so making sure that they get installed regularly is critical to making sure that you aren’t leaving vulnerabilities available to be exploited. You also get the added bonus of cool new features.
We recommend updates at least once a week, and more often if your site is a bit more critical.
Every plan receives a monthly analytics report for your website so you and your team can always stay in the know. Premium plan holders will also get exclusive access to detailed Google Analytics reporting directly in your WordPress Dashboard.
Uptime monitoring means that we are checking your site regularly (every 5 minutes) to make sure that it’s still online. If we get a report that it goes down, you’ll get an email notification so that you are then able to take corrective action and get your site back online as quickly as possible, to minimize downtime and lost revenue
While it’s usually safe to update WordPress, your themes and plugins, sometimes conflicts arise. The 1-Hour Development credit option is designed to take care of these issues when they happen as well as help with small tasks on your site, such as if you want a CSS change made. Generally, any task which takes less than about 15 minutes would be covered – up to 1 hour of development time per month.